Project Management
Through action research we have developed a clever methodology to develop competency standards that identifies job requirements, tasks and skills required. The process involves the design of competency based job skills profiles for the main roles within each specific industry sector and the use of an online mapping tool. Consultation processes benchmark the job skills profiles, with live job descriptions from across the industry sector, identifying alignment and mismatch for further development work.
Our company was engaged by National Industry Skills Council, Innovation and Business Services Australia, to redevelop the Customer Contact competencies and qualifications for the Business Services National Training Package. We designed 32 competency based job skills profiles and benchmarked them with over 60 different representative organisations from around Australia resulting in streamlined competencies and new competencies that targeted very specific gaps such as disaster management.
We have developed a Vocational Education and Training (VET) Workforce Capability Framework and a VET Business Analysis Tool that we use with our clients to identify the return on investment in VET.
Examples of specific facilitation and project management assignments include:
- Facilitator of Strategic Planning workshops for various clients
- Development of workforce plans and competency frameworks, coaching and mentoring for various clients across Australia in the Agriculture, Banking and Finance, Building and Construction, Civil Construction, Community Services, Contact Centre, Defence, Disability, Education, Employment Services, Energy, Events, Food and Wine, Government (Local, State/Territory, Commonwealth), Health, Higher Education, Manufacturing, Mining and Resources, Telecommunications, Tourism, Vocational Education and Training (VET), and Water sectors
- Consultant for the design and development of Ergon Energy’s Capability Framework, 2011
- Regional skills profiling for Adelaide Hills, Fleurieu and KI Regional Development Australia, 2011
- Facilitator, coach and mentor for the South Australian Local Government Workforce Planning Project, Local Government Association South Australia
- Consultant for the design and development of Ergon Energy’s Capability Framework, 2011
- Project management of the South Australian Contact Centre Survey for ATA and the Department of Trade and Economic Development, 2011
- Project management of the WorkLife Balance Innovations Project for SafeWork SA including facilitation of Masterclasses, 2011
- Facilitation of the Women into Defence and Resources Industries (WiDRI) Community of Practice, 2011
- Development a regional workforce plans and client analysis for Job Service Australia and Disability Employment Service providers, 2011
- Research for the Kangaroo Island Business and Workforce Profile, Regional Development Australia, 2011
- Facilitation of a Workforce Management Program sponsored by Enterprise Connect including a Workforce Re-engineering network, 3 levels of workshops, coaching and mentoring, 2010
- Facilitation and project management of Recognition of Prior Learning (RPL) and Skillsbook™ Training for DFEEST Career Development Centres, June 2010
- Facilitator of Understanding products, services and tools workshop for the Department of Education and Training NSW, 2010
- Facilitator for the Building Business Capability Program for the Department of Trade and Economic Development South Australia including workshops and one-on-one consultancy visits, 2009
- Facilitator for the Public Sector Workforce Development Group, Department of Education Queensland, 2009-2010
- Facilitator for Workforce Development and Planning Workshops for the Community Services Sector via Northern Territory Council Of Social Service (NTCOSS)
- Workshop facilitator for the Australian Council Private Education and Training (ACPET) SA
- Facilitator, e-portfolios for Recognition of Prior Learning Assessment Workshops, 2009
- Facilitator for the TAFE Development Centre on VET client engagement and workforce development and planning topics, ongoing
- Lead consultant for the design of the Australian National Vocational Education and Training Workforce Development Strategy for the National Quality Council, September 2008 – 2009
- Facilitator of the Australian Broadcasting Association Training and Assessment National Network, 2007
- Facilitation, TAFESA Community of Innovative Practice in Training and Assessment, 2006
- Building, analysing and implementing competency standards for corporate clients and industry associations (such as Service SA, Australian Central Credit Union, Hirotec Australia), 2006
- Facilitator, Polson Human Resource and Training Brokers Community of Practice, Workforce Development, Planning and VET, 2005
- Facilitator, Vocational Education and Training (VET) Innovators Community of Practice,
- Capital Careers, Australian Capital Territory, 2005
- Facilitator for the South Australian Workplace Assessors Network (SAWAN), Training and Assessment (TAA) Training Package implementation, 2004 – 2005
