Vocational Education and Training Specialists | Contact Centre Consultancy

Do you want to be ahead of changes in Vocational Education and Training (VET) in Australia and internationally?  Build your VET workforce into competent and capable leaders, managers, policy makers, researchers, career consultants, administrators, trainers and assessors and grow your Registered Training Organisation (RTO) through:

- Coaching and Mentoring - Developing you as a current or emerging leader

- Skills Recognition and Recognition of Prior Learning (RPL) – Demonstrating client focussed practice

- Business Analysis and Program Design – Helping you operate in a contestable VET market

- Facilitation and Professional Development – Getting you working effectively together and delivering workplace training

- Action Research and Change Management – Understanding VET reform and policy, hot topics and their implications for you

Make these VET websites your favourites - AQTF, Australian Flexible Learning Framework, DEEWR, Industry Skills Councils, National Centre for Vocational Education and Research, and Skills Australia.

Subscribe to the WPAA blog for information on funding, grants, new programs, the national VET regulator, Training Packages, sustainability and green skills, workforce development and workforce planning, COAG initiatives and reform.

Join the Australian VET Leaders group on LinkedIn for professional networking, discussion and debate.

Coaching and Mentoring

With over 17 years in the VET sector across government, industry, public and private providers there is a wealth of knowledge and experience to draw upon to support your leaders with strategic planning, business analysis, program design, marketing, people management, networking and relationship management. Feedback from our clients indicates that our approach and independent advice works well for current and emerging VET leaders.  Sessions can be facilitated one-on-one, through group mentoring, a network or Community of Practice or for a specific work based learning project. One-on-one coaching and mentoring is offered on a pay as you go hourly basis.

Leadership in VET As a presentation, workshop or incorporated into coaching and mentoring covering: Your role as a VET business leader; Entrepreneurship and opportunities in a VET business context; Understanding VET productivity and profitability; Fostering VET business relationships and networks; Developing your VET business leadership capability and your personal brand; and Action/career development plan.

Marketing your personal brand How do you present yourself, show evidence of your skills and capabilities, your knowledge and experience, and how do you tell your story?  Hear our Managing Director’s career story interwoven with tips on ways to market your personal brand and get ahead in your VET career.

Skills Recognition and RPL

Confidently facilitate skills recognition for clients, groups, organisations and projects.  Use good practice processes with real clients including demonstration of how to run skills conversations, identify interests and RPL opportunities, map to units of competency from National Training Packages and qualification, identify naturally occurring evidence and support skills validation.

Incorporate the components that suit you such as:

• undertaking a skills stock take for an individual, team or business
• working with specific client groups such as retrenched workers, existing workers, business owners, job seekers
• understanding RPL motivators and segmenting RPL target markets
• analysing RPL business opportunities
• costing RPL
• using online tools such as Skillsbook and e-portfolios and
• how to triple RPL outputs.

What do clients say about what they get out of working with us in RPL?

• Very informative, learnt new things and consolidated other information.
• Very professional and informative. Group discussion well fostered.
• Authoritative and well presented. Friendly and accessible presentation and information. A most worthwhile event, which proved to be extremely valuable.
• Great – facilitation excellent
• Professional, punctual, well prepared, knowledgeable
• Motivated and knowledgeable
• The folder content is very good
• Enjoyed discussion with leadership, knowledge and expertise of the presenter.
• An action plan to take away
• Knowing we are on the right direction
• Introduction to the strategic recognition concept
• RPL process is often confusing – however, I am confident that after this course I have a clear and refined understanding.  Thank you very much.  I have many tools to use now

Business Analysis and Program Design

Measure the inputs and outputs of your VET products and services including qualifications, short courses, skills recognition and fee for service/commercial activity to identify true costs and all outcomes.  Identify areas for improvement, efficiency and opportunities in a contestable VET funding market.

Designing VET programs with common competencies Use a clever tool to identify the common core and elective competencies across a selection or all of your programs.  Work through redesigning assessment and training strategies that maximise common units across qualifications, Training Packages and industry areas to fit with what VET clients want.

Using VET data to improve retention and performance Analyse your VET data including program duration, hours, funding source and amount, enrolment trends, age and gender profile, location, common and elective units, retention and satisfaction.  Review your performance against national, state/territory and local data sets and apply new knowledge to program design, marketing and the sustainability of your products and services.

Segmenting target markets Work on a matrix to segment your target markets, identify the most attractive target markets and prioritise, build a picture of your most attractive client and communication messages that work for them.

Facilitation and Professional Development

Expert facilitators drawing upon a body of research, knowledge and national experience, able to present at conferences and professional development days, run workshops, networks, Communities of Practice, focus groups and strategic planning activities.  Professional development topics focus on leadership, skills recognition (RPL), VET business, engaging with clients, marketing and entrepreneurship.

Applying for funding and grants  Providing an overview of what’s available and how to best position your response including available funding opportunities; business case and capability statement development; using innovative methodologies and building your response; and keeping up to date with announcements.

Business Development for VET Gain practical ideas that work on ways to develop business and commercial activity in line with providing educational services.  Linked to clever marketing activities and segmenting your markets we role model how to have a business development conversation, follow up and actions to increasing your market share.

Building Competency Frameworks and Undertaking Training Needs Analysis Many enterprises and industry sectors are developing frameworks covering skills and behavioural competencies to measure their workforce capabilities, strengths and development needs.  Learn about how competency frameworks are being used, the process to build them, options for the structure and ways to undertake training needs analysis against them once validated by your client.

Engaging with Small and Medium sized Enterprises (SME’s) Customised to suit your SME target markets including regional, state/territory and industry opportunities research.  Learn the Art of Conversation to engage business owners and managers in assessing the whole business and workforce needs, triggers in the conversation, gaining feedback on what they think of you, your products and services, and securing the next step in building a solid relationship.

Engaging with young people (under 20) Hear from a savvy young person’s perspective on their expectations of VET and Higher Education products and services that match what they want.  A candid discussion that will influence the way you think about engaging with young people and designing an engagement strategy that works.

Marketing and Relationship Management Segment your target markets, design your communication messages, develop a marketing plan and promotional activities calendar, identify and evaluate opportunities, manage and monitor the marketing process; and apply creative thinking to your approach.

NBN Enabled Vocational Education and Training  Explore the opportunities that the roll out of the National Broadband Network provides, evaluate your RTO against an NBN enabled capability framework identifying strengths and development needs, plus tools, systems and resources for E-learning and E-assessment.

VET Validation          This professional development workshop has 2 components (you may choose to register for 1 or both):

Validation – theory including Validation vs. moderation; Links to standards; Evidence required; Who should undertake validation and moderation; Principles of assessment and rules of evidence and Good practice approaches.

Validation – practice including Hands on session where you need to bring along assessment tools, tasks and activities (formative and summative) or an Assessment and Training Strategy for benchmarking and feedback from your VET colleagues; and Developing a validation and moderation plan.

What VET clients want Do you really know what VET clients want?  Wouldn’t it be great if we could read people’s mind to know what they are really wanting and thinking?  Well, firstly we need to look at how we segment our VET clients, how we get market intelligence about what they want and then how we design products and services to match.

VET-trepreneur™ Program

Are you interested in capitalising on contestable funding opportunities and taking your fee for service/commercial business to the next level?  Build a team of VET-trepreneurs across your organisation through our program covering:

• What is a VET-trepreneur?  Role and core skills of a VET-trepreneur
• Underpinning concepts of entrepreneurship, innovation and creativity
• Using a knowledge management approach
• Applying concepts to a work based project
• VET market/client segmentation
• Emerging VET products and services – getting the mix and delivery right

Action Research and Change Management

Environmental Sustainability Understand the green skills agenda and ways to build environmental sustainability into to your Registered Training Organisation.   We promote a practical approach to developing an environmental sustainability policy and action plan with relevant examples and case studies, demonstrating cost savings and business benefits.

Strategic and Business Planning Been meaning to update your plan for a while?  Review your vision, mission, goals and values; identify core competencies; set strategic priorities your organisation; understand areas for performance measurement; and set key performance indicators.

VET Business and Strategy Planning Undertake a health check of your organisation, identify the stage of business development, review your strategic directions, finances, clients, people and processes, and come away with an action plan for a healthy, sustainable organisation.